If you receive a message ““THERE ARE NO DOCUMENTS IN THE PAGINATED BUNDLE” on the OCJ Digital Case Filing Portal, it is not necessarily a system error. This message will also appear if the person that uploaded the document instructed CaseLines to exclude the records from the bundle, or the judge does not have the relevant permission to view the bundle/document. It is then an upload error or a document selection error, and not a system error.
1 When will I receive a message, “there are no documents in the paginated bundle?”
If the sections of the bundle have no documents in it, you will receive a message, “there are no documents in the paginated bundle.” This message does not necessarily mean that your records are lost or that the system is not working. The message can also be a prompt that you must upload documents to the sections or that you have selected to exclude the records that you have already uploaded from the bundle.
2 How to determine if it is a upload error or a document selection error?
To determine if it is an upload error or a document selection error you first have to determine if there are indeed documents in the bundle or not. To do so, you must take the following steps:
Open the outlook add-in DP Mail Extractor for CaseLines.
Select the appropriate case.
Click the CaseLines icon next to the Section Name tab to open the sections tab on the portal
click UPDATE ALL DOCUMENTS
If there are no documents and the sections tab is empty, you will see the following:
Second, if there are documents uploaded to the system, you will see the following
If you can see a list of documents, it indicates that it may be a document selection error.
3 How to fix a document upload error?
4 How to fix a document selection error?
You must tag the word “Included” if you want to document to form part of the bundle.
If it is not (as is the case in the image above), the document is excluded from the bundle, and the judge will only see the following message
You must follow the above process for the master bundle as well as any sub-bundle that you created.
You must fix upload and selection errors before the hearing. If you do not fix it timeously, you run the risk that the judge will strike your matter from the roll. Should this happen, it will have grave consequences for you and your client.
Finally, if neither of these steps resolved the issue, you will have to contact the OCJ support department for further assistance.